PLUMBING URGENCY MATRIX
I'm having an emergency situation. Dial 911 if problem is dangerous or life threatening.
- SUPPLY LINE BROKEN
- DRAIN LINE BROKEN / CLOGGED
- BACKUP / FLOODING
- FIXTURES / PUMP NOT WORKING
I'm having irksome issues with my plumbing and need the earliest available plumber.
- TECHNICAL DIFFICULTIES
- WATER HEATER BROKEN
- I NEED A PLUMBER AT MY HOME
No hurry, I'm planning or I have questions regarding my plumbing.
- NEW HOME PLUMBING QUOTE
- FIXTURE / LINE INSTALLATION
- PUMP / HEATER INSTALLATION
- INTERESTED IN SOLAR HOT WATER
Our Plumbing Services
SMART Plumbing Hawaii is located in Hilo on the Big Island and serves all of East Hawaii. We rely on the latest plumbing and engineering technologies available, which allows us to complete jobs properly and efficiently. These technologies provide support in many areas of diagnosing and solving plumbing issues.
✔️ Pipe Location
✔️ Leak Detection
✔️ Drain Line Clearing & Cleaning
✔️ Grey Water Recycling & Irrigation
✔️ Aquaponics and Pond Plumbing Systems
✔️ Water Catchment and Pumping Systems
✔️ Off-Grid Rainwater Collection Systems
✔️ Water Tank & Gutter Filtration
WE USE MODERN PLUMBING TECHNOLOGIES
“DIAGNOSE. SOLVE. PROCESS.”
Aloha and knowledge- these guys show up on time and get the job done. They were patient with me and explained different aspects of my leak and fixed in a very affordable fashion. They were good guys- smart plumbers. I recommend them. Sam Martin- Hilo
Wonderful service, on time, polite prepared, efficient and effective ... about as close to perfect as it gets!
Wonderful service. no complaints, all praise.
Amazing customer service. They went beyond expectations to meet the mountain of questions & inquiries I had. I will use them again and totally refer them out.
Overall good service. Took longer than expected but very good workmanship.
Sam LeMar -The Salvation Army
On time, great price and good quality work.
Glenna Hanselman – Public Defender Office
So appreciative how readily available this company is. The staff is friendly and the crew, professional.
Great service and professionalism Quick
Did a fantastic job checking our mainline and cesspool . A huge Mahalo to the crew .
Excellent and timely service. Smart Plumbing Hawaii has always been there when I have needed them.
Rob And Peg Shepherd
Everyone in this company was friendly, helpful, and knowledgeable, answering questions promptly and thoroughly. The workmanship was top quality and efficiently performed, resulting in a credit to the original bid! Replacing two solar hot water systems has been one of the most professional, respectful experiences on this island.
Glenna Hanselman – Public Defender Office
Always great service!!!
They did a great job.
Thanks for an immediate action. God bless
Chad Heard-Glass – HPM Keaau
Excellent service as always!
Braddah did good work, efficient, and very professional! Would recommend smart plumbing to anybody I know!
Staff was helpful and work was faired priced.
I am Super happy that I found Smart Plumbing Hawaii. They were very communicative and punctual and got my water heater replaced and installed for literally half of my next best quote! This is a great team of people and I will use them going forward.
Lorna Bufil – Haili Church
We have called Smart Plumbing several times now and they have been timely with their response as well as scheduling a technician to do the job. Each job was done very well and we are really satisfied. Many thanks.
The ultimate business! Great communication, on time, professional, friendly, and honest!
Our Property Management Company has used SMART Plumbing for a few years now and have been completely happy with the service we have received. They are on time and very professional.
Chad Heard-Glass – HPM Keaau
Excellent service as always.
Heather McDaniel – Connections Charter School
The staff at SMART Plumbing are always professional, friendly and willing to do what it takes to assure the customer that the problem will be solved without issue.
Problem solvers, nice gentlemen, and hard workers! Got it done!
Great job !! Technician explained what he did to fix problem and was done fast
Arrived as scheduled and completed the job completely. Would call them again.
Dr. Gary Johnson -Brian Spencer
We had an excellent experience with Smart Plumbing, Sebastian called us right away and our problem was fixed less than 24 hours after we called. I highly recommend them and we will definitely use them again
Great guys, great job! Installed the kitchen faucet in a short amount of time, were very professional – we enjoyed having them here.
I received appointment reminder via text. Aaron arrived on time; he replaced the old pump and pressure tank with a larger unit and added a first-stage filter. Now the water pressure in our house is much higher than what it used to be. Mahalo!
Great service at a fair price....
Jeremy was very informative, professional and very sweet. Thank you for such great service
They came soon after I called for help, figured out what needed to be done, and after accepting their reasonable estimate, got the job done right away. The 3-man crew worked quickly and effectively in a tight space under the house to replace old cast-iron pipes. Well done men. Mahalo
David Deges Shannon
I have used Smart Plumbing Hawaii for multiple jobs over the past 5-6 years and they have always impressed me with the survive and Aloha that they provide! Mahalo for today for once again going out of your way to make sure that my new kitchen faucet was installed on a holiday!
Terrific service, good communication, fair price, expert work! Thank you Jeremy and Sebastian!
Excellent service. Servicemen were extremely friendly and helpful. Five stars!
Showed up early, got the job done, and were very polite. Great service!
Great job. Super friendly, hard working. Always appreciate the service I get from Smart Plumbing. Will use again for sure.
Awesome Arrived early Know what they are doing
I have used SMART Plumbing for several years, and they always do their utmost to take good care of what needs to be done.
Amy A Nishiura
It was a enjoyable experience. Asked questions and got answers. Will use again to do future projects .
Excellent service reply was quick workers were great five stars all the way recommend them
SASAHARA – BRANNUM
THESE GUYS WERE ON-IT! MY GO TO FOR PLUMBING NEEDS!
Helene Boinot Rousselle
Very professional and awesome customer services
Ahead of the Curve
Looking ahead, SMART Plumbing Hawaii is happy to announce that we are reopening all lines of business for plumbing service and contracts. While standard safety protocols for employees and customers will remain in effect, we will be able to accommodate all aspects of your plumbing needs again.
The Covid-19 Pandemic has been unprecedentedly difficult and now that we have reached the tail end of the Pandemic and vaccinations are nearing a majority within our Hawaii Island community population, we will be resuming non-emergency plumbing availability effective immediately.
We continue to grow our team; therefore, availability may remain limited until we reach adequate
staffing to accommodate the volume of job requests we process during the work week that serve you
within our schedule.
We are making a few changes that will reform our customer engagement while making strides to hone
in on our brand experience.
- Website chat function that links you to live dispatch during working hours and message service on off hours.
- Development of Customer Dashboards that will allow you to access all transactional data
from start of engagement, to scheduling, to technician reports, photos, warranties, inspections, maintenance contracts and completions, payments, estimates, invoices and
plans; anything related to the plumbing on your property that we had a hand in, will be documented on your Dashboard and you can also easily reach us via chat, text, email or
phone, right through your Dashboard.
- Development of an automated Site store for custom plumbing maintenance contract
packages, fixture sales and package scheduling options, flat rate plumbing service
appointment processor and other exciting features, coming soon.
- Hourly rate changes. Since we opened our doors in 2015 we have had two rate increases,
while a portion of our customer intake volume will be on a 15% higher hourly rate, our rates
will scale on a tier based on vicinity and repeat business, with the most favorable rates
reserved for our recurring customers who are on one or more of our plumbing maintenance
We want to express our gratitude for continuing to support us and remaining loyal as we keep safe and move forward to a better future for Hawaii Island in the wake of the Covid Pandemic. Please let us know if you have any questions and or concerns and we will be happy to address them for you!
Mahalo nui loa and Aloha from the SMART Plumbing Hawaii Team!
MARCH 20, 2020
Please be advised that we have made extreme changes to our essential operations and processes due to the
Coronavirus. The following information serves as important announcements to keep our community safe,
protected and updated.
SMART Plumbing Hawaii services are being restricted to EMERGENCY and essential plumbing needs ONLY.
We will NOT be charging our customers Emergency Service Rates; however, we are applying for the Paycheck
Protection Program in hopes we can get those funds which will be used to provide our technicians with the
Hazardous Pay they deserve.
Plumbers are essentially Sanitation Health Workers. All of our technicians are taking extreme risks of
unknown exposures, therefore we consider each plumbing service call a hazardous environment. During each
call we take protective measures to the extreme which means the service call will take longer than usual.
Because of the nature of our jobs, we have elevated exposure levels to unsanitary conditions when working
with wastewater plumbing fixtures such as toilets, so normally our technicians are mandated to wear PPE we
equip them with. However, we now have an invisible threat lurking in unknown places, this is why we now
require our technicians to wear additional PPE continuously on EVERY JOB! And why we require all of our
employed tools, equipment, vehicle and person be disinfected following each and every service call before we
can take the next call.
This extreme process puts a huge constraint on our scheduling and unusual demands on our technicians, but
we assure you these protective measures will help to protect our staff and customers from this disease. Also,
please keep in mind that we are not a 24/7 company and that we operate Monday through Friday during
regular business hours and Saturdays when we need to accommodate higher service call volume.
We remain proactive in our situational awareness within the COVID-19 Pandemic and will remain committed
to the highest standards of cleanliness and care because we want our community to stay safe! Our aim is to
solve our emergency plumbing situations safety and effectively. These important operational and process
changes we have implemented serve to protect our employees, their families, our customers, their families
and our community.
We know it's tough, we know it's scary, but working together doing the right things we will get through this
and be better for it.
Aloha from the SMART Plumbing Hawaii Team!